Nevada's Plumbing Professionals - UNLIMITED BID LIMIT - C1 License #73299

Frequently Asked Questions

Our Las Vegas Plumbers Have the Answers

At Focus Plumbing, we know that hiring a plumber can be confusing. You usually don’t know what you need until there is an emergency and you suddenly need it. We are striving to change that! Focus Plumbing’s goal is to be your LIFETIME PLUMBER, one that performs annual preventative maintenance, not one that just shows up when you’re knee-deep in water.

Below you will find some of the most frequently asked questions we hear from customers about our plumbing services, along with our answers. If you don’t find the answer you’re looking for, don’t hesitate to reach out to our team at (702) 710-4420.

Contact our Las Vegas plumbers if you have additional questions!


Contact our Las Vegas plumbers if you have additional questions!
  • Q:Why is there a $69 charge for a technician to come to my home?

    A:We only charge $69 to customers who choose not to take advantage of the Diamond Lifetime Membership. Focus Plumbing is different from other companies. When we diagnose an issue, we look at your entire system first. Focus never wants to sell you things you don’t need. We send a licensed Journeyman plumber to your home, dressed in a freshly pressed, clean shirt, in a vehicle that has over 3000 parts neatly stored inside. Our biggest goal is to do a great job, and we’ll ask you to become a Diamond Lifetime Member so you never pay the $69 service charge. We guarantee to be there in 4 hours and we give you a 15% discount on all you purchase. We warranty our work for THREE years and you get a lifetime warranty on all the fixtures we install! We also schedule a separate appointment and do a 300-point inspection, which will tell you everything that is going on with your system. We’ll make a plan together about how you should replace that water heater five years from now and tell you what it will cost.​ Our goal is to eliminate any surprises from costly plumbing repairs and flood damage. Maintaining your plumbing system is a lot cheaper if you let Focus Plumbing maintain it properly versus just calling a plumber every time there is a problem. If you appreciate quality people and quality products delivered by one of the most successful contractors in the business with the best warranties in the business, call Focus Plumbing. You will be glad you did.

  • Q:Why don’t you quote prices over the phone or via email?

    A:Let’s say you are asking for a price on a water heater that we are going to install. Here are a few of the things our tech will look at before he quotes a price: 

  • Q:Can I get a plumber to my home today and will it cost me more because it is after hours?

    A:Yes, we are available 24/7, 365 days a year for your plumbing emergencies, and we don’t charge extra. We also promise that if you become a Diamond Club Member, you will have fewer emergencies and less anxiety, as we will monitor your plumbing system and keep you aware of potential issues that cause these emergencies.

  • Q:Why is it important to me that you have over 3,000 parts on your truck?

    A:Plumbing is all about parts. No one wants to schedule multiple days off from work and/or wait for someone to drive all over town trying to find parts. Being prepared with parts and fixtures so we can help service our clients promptly may be the most important thing we do. We also have a fully stocked supply house at our 10-acre facility in the shadow of the Stratosphere. We take being the best personally and our parts, our trucks, and our people are here to make sure your job goes as smoothly as it can and that you love our team.

  • Q:Does Focus Plumbing pay their plumbers commission?

    A:Focus Plumbing believes that if you really love our service and we are fair and always honest, you will continue to be a loyal customer. Focus pays our people extra when you love your service and leave a great review online. We also pay our people well and have excellent benefits. Focus believes a happy employee takes greater care of customers.

  • Q:Do you background check your technicians and if so, what does that really mean?

    A:Focus Plumbing believes that someone coming into your home where you raise your family should be of excellent character, trustworthy, and honest. We verify our plumbers’ history before we allow them to put on that sparkling Focus uniform and enter your home. We also drug test our technicians. Your safety and peace of mind are our top priority.

  • Q:What is the screening process for a plumber? Are you hiring?

    A:We only dispatch state-licensed Journeyperson plumbers, and even their helpers are enrolled in their later years of school. Our plumbers go to school for four years and have over 2000 hours working for state-licensed contractors. We train them on everything, and the screening process is rigorous and sets our plumbers apart. We are always looking for great people, and we find some who are already licensed plumbers and others who are brand new and who we will put through school. Are you a plumber or know a plumber looking for an amazing opportunity? Call Focus Plumbing or check out out the employment tab on our website for more info!

  • Q:I have very expensive flooring in my home and it is easily scratched. The last guy ruined a portion and it had to be replaced. Can you tell me how you’re different?

    A:Focus has a unique product we haven’t seen anywhere else. We use mats specially designed to protect your flooring and counter tops, as our tools are quite heavy. They’re rubberized, shockproof mats that really protect your home. We also have a guarantee: if we don’t clean up our mess in your home, you don’t pay for the service. We make every effort to protect you and your home—that’s part of the Focus Plumbing difference.

  • Q:What is the Diamond Club Membership all about?

    A:Like many successful companies, we want to do more than just sell you things. We want to give you exactly what you need while also saving you money. We also want to pay our people well so they will take great care of you. Then you will be Focused for Life and everybody wins. Here’s how our club works: We don’t charge for our annual inspection, but being a member is just $14.95 a month and you never pay a service charge, plus you get discounts and much more. We take pictures of all the valves, log all the info on your fixtures, and basically get a record of every part that requires maintenance. We gather the age of all the equipment and tell you when it will need attention. We tell you when we think it will go and tell you what we believe it will cost at that time. We pick out a brand and a replacement and make a plan to replace it BEFORE it goes bad. When the heater does go out, you won’t be surprised by the price of the work. Diamond Clubs are every plumbing systems best friend!

  • Q:Why do I need a water treatment system?

    A:Because if you don’t filter your water, your body is your water filter. Our tap water here in the Las Vegas Valley is very hard and eats away at plumbing fixtures at a much higher rate than filtered water. Every need is different and there are many different types of water treatment systems. Focus Plumbing is an expert in water treatment and currently offers all the different types. We have the perfect system for you and are a phone call away. We recommend a consultation with a plumber in your home, not a salesman in the store. Our people are experts at water treatment and they only want to provide you with the perfect solution. 

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It is Our Economy & We Value it Over Ourselves
  • Very clean install and left zero mess behind

    “Adan the representative from Focus arrived at the time promised. After explaining the cost of a water heater replacement, he proceeded to take care of the replacement. One hour later he was done, very ...”

    - Jeff H.
  • Able to rework the plumbing and we are sewer smell free

    “Focus is the construction plumber for our development. We had an inconsistent sewer smell coming from the studivent under the master sink. We complained to the builder's customer service rep for ...”

    - Michele S.
  • Stayed to explain how to properly operate the equipment

    “Luis was on-time and professional. He didn’t just make the repair and head for the door...he stayed to explain how to properly operate the equipment and what to do if the problem reoccurs.”

    - Joyce K.
  • Highly Recommend!

    “He was very knowledgeable, prompt, and truly cared about us!”

    - Robin G.
  • Installation was fast and Luis really took the time to explain care and maintenance

    “Luis is awesome! Needed to add a handheld showerhead to both baths. He recommended some amazing Kohler showerheads since the Moen we had did not offer a companion handheld. They came the next day, ...”

    - Jill M.


  • 2-Hour Window

    We know our customers' time is valuable. We provide a realistic service window so that you can go about your day.

  • Peace of Mind

    We take our time and never rush through jobs. We always go above and beyond to treat each customer like family!

  • Fully Stocked Trucks

    We carry over 3000 parts on each of our trucks so we can tackle most jobs in the same visit.

  • Certified Journeyman Plumbers

    All of our plumbers in the field are highly trained and hold a Journeyman plumbing license.

Do you have a big plumbing project? We have solutions for you!

Contact us today or click the button below to learn about the financing options available to you.